Terms & Conditions
Please read these terms and conditions carefully before using our cleaning services. By booking our services, you agree to be bound by these terms.
1. Introduction
These Terms of Service ("Terms") govern your use of Dora Prime Cleaning's services. By booking our cleaning services, you agree to these terms and conditions.
Dora Prime Cleaning ("we," "our," or "us") provides professional cleaning services for residential and commercial properties in North London.
2. Service Agreement
Service Description
- • We provide professional cleaning services for homes and offices
- • Services include regular cleaning, deep cleaning, and one-off cleans
- • All services are performed by trained, insured, and background-checked cleaners
- • We use professional-grade cleaning products and equipment
Service Areas
We provide services in the following areas:
3. Booking & Scheduling
Booking Process
- • Bookings can be made via phone, email, or WhatsApp
- • All bookings require confirmation
- • We will provide a quote before service begins
- • Regular services require a minimum 3-hour booking
Scheduling
- • We will confirm your preferred time slot
- • Arrival times are approximate (±30 minutes)
- • We will notify you of any delays
- • Regular customers can set recurring schedules
4. Pricing & Payment
Our Pricing Structure
Standard Services
- • Weekly Cleaning: £18/hr + VAT
- • Bi-Weekly Cleaning: £20/hr + VAT
- • One-Off/Deep Cleaning: £25/hr + VAT
- • Office Cleaning: £20/hr + VAT
Payment Terms
- • Payment due on completion of service
- • We accept cash, bank transfer, or invoice
- • Business clients can be invoiced monthly
- • All prices include VAT where applicable
5. Cancellation Policy
Important Cancellation Terms
- • 24+ hours notice: No cancellation fee
- • Less than 24 hours notice: £30 cancellation fee
- • Same day cancellation: Full service charge applies
- • No-show: Full service charge applies
- • Cancellations must be made by phone or email
6. Customer Responsibilities
Property Access
- • Provide safe access to the property
- • Ensure utilities are available (water, electricity)
- • Secure or remove valuable items
- • Inform us of any special requirements
Health & Safety
- • Inform us of any health hazards
- • Provide safe working conditions
- • Notify us of any pets or allergies
- • Ensure adequate lighting and ventilation
7. Liability & Insurance
Our Insurance Coverage
- • We are fully insured and bonded
- • Public liability insurance up to £2 million
- • Professional indemnity insurance
- • All cleaners are background-checked
- • We take responsibility for any damage caused by our negligence
Please report any issues within 24 hours of service completion.
8. Satisfaction Guarantee
Our Promise to You
Quality Assurance
- • 100% satisfaction guarantee
- • Free re-clean if not satisfied
- • Quality checks on all services
- • Regular customer feedback collection
Complaint Resolution
- • Report issues within 24 hours
- • We will return to fix any problems
- • Full refund if service is unsatisfactory
- • Continuous improvement based on feedback
9. Privacy & Data Protection
We are committed to protecting your privacy and personal information. Our data collection and usage practices are detailed in our Privacy Policy.
- • We collect only necessary information for service delivery
- • Your data is stored securely and never shared without consent
- • You have the right to access, correct, or delete your data
- • We comply with UK GDPR and data protection laws
10. Contact Information
Questions About These Terms?
If you have any questions about these Terms of Service or need clarification on any point, please don't hesitate to contact us.
11. Changes to Terms
We reserve the right to modify these Terms of Service at any time. Changes will be posted on our website and will take effect immediately.
Continued use of our services after changes constitutes acceptance of the new terms. We recommend reviewing these terms periodically.