Your Privacy Matters to Us
At Dora Prime Cleaning, we are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data.
Introduction
Dora Prime Cleaning ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our cleaning services.
By using our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information
- • Name and contact information (phone number, email address)
- • Property address and cleaning preferences
- • Service history and scheduling information
- • Payment information (processed securely through third-party providers)
Website Usage Information
- • IP address and browser information
- • Pages visited and time spent on our website
- • Referring website information
- • Device and operating system information
How We Use Your Information
Service Delivery
- • Schedule and provide cleaning services
- • Communicate about appointments
- • Process payments and invoices
- • Maintain service records
Customer Support
- • Respond to inquiries and requests
- • Provide customer service
- • Send service updates and reminders
- • Handle complaints and feedback
Business Operations
- • Improve our services
- • Analyze website usage
- • Comply with legal obligations
- • Prevent fraud and ensure security
Marketing (with consent)
- • Send promotional offers
- • Share service updates
- • Request feedback and reviews
- • Provide relevant content
Data Protection & Security
We Protect Your Data
- • All data is encrypted and stored securely
- • Access to personal information is restricted to authorized personnel only
- • We use industry-standard security measures to protect against unauthorized access
- • Payment information is processed through secure, PCI-compliant systems
- • Regular security audits and updates are performed
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- • Service Providers: With trusted third-party companies that help us operate our business (payment processors, scheduling software)
- • Legal Requirements: When required by law or to protect our rights and safety
- • Business Transfers: In the event of a merger, acquisition, or sale of assets
- • Consent: When you have given explicit consent to share your information
Your Rights
Access & Control
- • Request access to your personal data
- • Correct inaccurate information
- • Request deletion of your data
- • Object to processing of your data
Communication Preferences
- • Opt-out of marketing communications
- • Update communication preferences
- • Request data portability
- • Withdraw consent at any time
Cookies & Tracking
Our website uses cookies to improve your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences.
Essential Cookies
Required for website functionality
Analytics Cookies
Help us understand website usage
Marketing Cookies
Used for targeted advertising (with consent)
Contact Us
Questions About Your Privacy?
If you have any questions about this Privacy Policy or how we handle your personal information, please don't hesitate to contact us.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.